Order Processing

  • Please allow 24 hours for order processing, pending product availability and payment verification.
  • Orders cannot be modified or cancelled once placed. Please ensure all details are correct before completing checkout.
  • Cosmic Store does not ship on weekends or major holidays. All orders ship from New Delhi, India.
  • You will receive an automatic confirmation email once your order is placed. If not received within a few minutes, please check your spam folder.
  • Note: Due to high demand, items may become unavailable after an order is placed. In such cases, a full refund will be issued to the original payment method or via a mailed check. Refunds to original payment methods may take 5–10 business days to reflect on your bank statement.
  • All orders are reviewed by our security team and may be cancelled at any time by Cosmic Store.
  • Once your order is processed by our fulfillment team, a shipping confirmation email with tracking details will be sent to you.
  • Shipping delays may occur during special releases, holidays, or markdown events.

Pre-Order Policy

  • Items marked as Pre-Order will ship once they arrive at our facility.
  • Full payment is required at checkout.
  • Once placed, pre-orders cannot be modified or cancelled.

For queries, please email us at: shop@cosmicstore.in

Shipping Methods

Domestic (India)

  • Complimentary Standard Shipping (5-7 business days).

International

  • Cosmic Store offers worldwide shipping via DHL Express, UPS, FedX .
  • Delivery duties and fees vary by country and are the customer’s responsibility.
  • Shipping times do not include the 24-hour processing window.
  • For estimates on duties and fees, check with your local customs office or proceed to checkout for an approximate calculation.

Lost Packages

  • Once proof of delivery is attached to a tracking number, Cosmic Store is not responsible for lost, stolen, or damaged items.
  • All risk is transferred to the courier after dispatch and confirmed delivery.

Final Sale Items

  • All purchases made during sales or promotional periods are considered final and cannot be returned or exchanged. Cosmic Store reserves the right to extend, change, or end any discounts or offers at any time without prior notice. If an item’s price is reduced after your purchase, we are unable to offer a price adjustment.

Customer Support
Monday – Saturday | 11:30 AM – 6:00 PM IST
+91 7060661828